SHIPPING & FAQ

Q: When will my order ship?

A: Orders are typically shipped within 1–3 business days. During sales or high-volume periods, processing may take up to 5–7 business days.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its progress. Please allow up to 24 hours for tracking updates to appear.

Q: How does local pickup work?

A: Local pickup is available at the Truly Lifestyle Brand warehouse in Surrey.

At checkout, select “Pick up” under delivery methods.

Once your order is ready, you’ll receive an email with pickup details, including your pickup date and instructions. Be sure to check your junk folder just in case it lands there.

Q: Do your prints come framed?

A: All prints are sold unframed.

Q: My order arrived damaged or incorrect - what do I do?

A: Ugh, the worst. Email us at info@kaitlinhargreaves.com with a few photos, and we’ll make it right.

Q: Do you offer wholesale?

A: We do! Email info@kaitlinhargreaves.com and we’ll send over our Stockist Application to see if it’s a good fit.

Q: Can I edit or cancel my order?

A: Send us an email at info@kaitlinhargreaves.com ASAP with your order details and requested changes.

Once an order has been processed, we may not be able to make changes or cancel it - so the sooner, the better.